Guests hate feeling tricked by unexpected service charges. A calm, transparent explanation of your pricing policy prevents the 'scam' label from sticking to your brand.
"It clearly says on the menu that we charge an 18% service fee. You should learn how to read before eating out."
"We appreciate your feedback. To ensure fair compensation for our entire team, we include a standard service charge, which is noted on our menus. We apologize if this was not communicated clearly by our staff during your visit."
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