Dress code rejections often spark angry reviews. Maintain your standards, but apologize for any lack of clarity or rudeness in how it was communicated.
"Read the website. You showed up in flip-flops to a high-end restaurant."
"We appreciate your interest in dining with us. We do maintain a business-casual dress code to preserve the ambiance of our dining room, which is stated on our website. We apologize if this policy wasn't communicated politely at the door."
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