A review about a rude staff member hurts your hospitality image. The key is not to get defensive, but to show that management is holding the team accountable.
"Our staff is working 12-hour shifts. If you were nicer to them, maybe they would smile more."
"Thank you for bringing this to our attention. This level of service does not reflect our standards. We are addressing your feedback with our front-of-house team to ensure this doesn't happen again."
Templates are great, but your guests can tell when a response is canned. Let our AI analyze the exact tone of your guest and write a perfectly tailored, PR-safe response in 3 seconds.
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