Allegations of food poisoning are a severe PR crisis. If left unanswered, they can trigger health inspections and scare away hundreds of potential guests. Here is how to handle it professionally.
"This is a lie! Nobody else got sick. We have a perfect health score!"
"Dear guest, we take allegations of foodborne illness extremely seriously, as the health and safety of our patrons is our highest priority. We would like to investigate this immediately. Please contact our management team directly so we can gather more details."
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