Claims of physical or verbal abuse by security can destroy a venue's reputation and lead to legal trouble. Management must isolate the employee's behavior from the brand.
"Our security is just doing their job. If you were sober, you wouldn't have been kicked out."
"We take accusations regarding our security team very seriously. Guest safety and respect are our core values. We are actively investigating this incident with our door staff. Please email management so we can gather more details."
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