Competitors or trolls often leave fake reviews to tank your rating. Your response isn't for the troll; it's to show future guests that you are a legitimate, well-managed business.
"We know you work for the pizza place across the street. Stop leaving fake reviews, we are calling our lawyers!"
"Hi there, we have checked our reservation system and have no record of a guest under this name, nor any reports matching this incident. We take real feedback seriously. If you actually dined with us, please reach out directly."
Templates are great, but your guests can tell when a response is canned. Let our AI analyze the exact tone of your guest and write a perfectly tailored, PR-safe response in 3 seconds.
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