A dirty bathroom makes guests question the cleanliness of your kitchen. You must publicly reassure readers that sanitation protocols are in place and actively enforced.
"It was a busy Friday night, what do you expect? We can't clean it every five minutes."
"Thank you for bringing this to our attention. Cleanliness is a top priority for us, and we clearly fell short during your visit. We have updated our restroom check logs with our staff to ensure this is monitored strictly during peak hours."
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