Allergy mismanagement is a life-threatening liability. A public response must demonstrate total accountability and rigorous safety training.
"You should have reminded the waiter again. We serve nuts in our kitchen, so it's a risk you take."
"We are incredibly sorry. We take food allergies with the utmost seriousness, and a lapse in communication between our staff and kitchen is unacceptable. We are retraining our team immediately on allergy protocols. Please contact management so we can personally apologize."
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