These are the most damaging reviews a business can receive. A generic response will cause outrage. You must state an unequivocal zero-tolerance policy.
"We are not racist! Our manager is a minority. You are making things up because you didn't get a free table."
"We are deeply disturbed by your review. We have a strict zero-tolerance policy for discrimination of any kind, and we want every guest to feel welcome. We are launching an immediate internal investigation. Please reach out to ownership directly."
Templates are great, but your guests can tell when a response is canned. Let our AI analyze the exact tone of your guest and write a perfectly tailored, PR-safe response in 3 seconds.
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